Privacy Policy

1. INFORMATION WE COLLECT

We collect several types of information to provide and improve our services to you:

• Personal Identification Information: When you fill out our contact form, register for an account, or make a purchase, you may be asked to provide your name, email address, mailing/shipping address, billing address, phone number, and company name (for bulk or wholesale inquiries).
• Payment Data: When you buy our oil products, your payment transactions are processed securely through our third-party payment processors (such as PayPal, Apple Pay, Google Pay, or credit/debit card networks). We do not store your credit card or payment card details on our servers.
• Usage Data and Cookies: We may automatically collect information about how you access and use our website. This includes your IP address, browser type, pages visited, time and date of your visit, and other diagnostic data collected through cookies and tracking technologies to improve your user experience.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

• Process and fulfill your orders, including securely packaging and shipping your oil products.
• Respond to your questions, support requests, and messages submitted via our Contact Us form.
• Provide order confirmations, tracking details, and customer service support.
• Process corporate gifting, bulk, or wholesale quotes that you request.
• Maintain and improve our website performance, layout, and user experience.
• Comply with legal obligations or prevent fraudulent activities.

3. SHARING AND DISCLOSURE OF YOUR DATA

We do not sell, trade, or rent your personal identification information to third parties. We only share your data with trusted third parties to help us operate our business, including:

• Service Providers: Shipping and logistics companies (to deliver your oil products) and communication tools (to manage customer service emails).
• Payment Processors: Third-party payment gateways to securely handle billing and transactions.
• Legal Compliance: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. DATA SECURITY

The security of your data is important to us. We implement industry-standard security measures to protect your personal information. All payment processing is conducted securely, and sensitive transmission of account/checkout details is encrypted. However, please remember that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. YOUR DATA PROTECTION RIGHTS

Depending on your location (such as the EU/UK under GDPR, or California under CCPA), you may have certain rights regarding your personal data, including:

• The right to access, update, or delete the personal information we have on you.
• The right to rectify incorrect or incomplete information.
• The right to object to or restrict our processing of your personal data.
• The right to withdraw your consent at any time where we relied on your consent to process your information.

If you wish to exercise any of these rights, please contact us using the details provided below.

6. THIRD-PARTY LINKS

Our website may contain links to other websites or social media platforms (such as Instagram, Facebook, and YouTube). If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over their content or privacy practices.

7. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.